Frequently Asked Questions
Everything you need to know about your Asmodee shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your materials sustainably sourced?
Asmodee is committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or certified sustainable fabrics.
Can I change or cancel my order after it has been placed?
Order modifications must be requested within 60 minutes of purchase. After this window, our warehouse begins processing and we are unable to make changes.